The IT Concept team does not take a break, not even on holidays, because,
to make a difference together, for your customers and for the Greek hospitality industry
our continuous support is needed, among other things
Requests that require immediate response throughout the 24-hour period such as weakness/malfunction in the functional structures of the system that affect all of your visitors.
Estimated response time 60 minutes either during or outside company operating hours, daily and weekends.
Requests that require a relatively immediate response throughout the 24-hour period, disruptions to any of the system’s functions that do not create a significant problem for all of your visitors. Estimated response time 120 minutes either during or outside company operating hours, daily and weekends.
Requests that can be resolved, such as content submission or system activations, will be completed during the company’s business hours, daily 09.00-18.00 excluding weekends.
After our response as soon as possible, which
usually does not exceed 15 minutes,
we are committed to always trying for the most immediate restoration
depending on the problem that may have arisen.
In cases where a problem is detected in a third-party system or hardware
it will not be possible to restore remotely
so the restoration process will be completed upon agreement of all parties.
In case you did not receive our immediate response to your email and if it is one of the two red / orange categories, please call us on the service landline
210.61.00.055
In cases where a problem is detected in a third-party system or hardware, it will not be possible to restore it remotely, therefore the restoration process will be completed upon agreement of all parties.
